Privacy Policy

1. Our Commitment to Your Privacy

At SPY Marketing, we take your privacy seriously.

As a business and marketing consultancy, trust is the foundation of everything we do. We are committed to handling your personal information with the same level of care, professionalism, and strategic integrity that we apply to our clients’ business growth.

While businesses with an annual turnover under $3 million may be exempt from certain obligations under the Privacy Act 1988 (Cth), we voluntarily adopt best practices aligned with the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We only collect information that is necessary to deliver value to you.

This may include:

  • Name and contact details (email, phone number)
  • Business information relevant to your enquiry or project
  • Information you provide via forms, calls, or consultations
  • Website usage data (e.g. IP address, browser data, cookies)
  • Marketing engagement data (e.g. interactions with ads or emails)

3. How We Collect Your Information

We collect information in a transparent and fair way, including when you:

  • Submit an enquiry or book a strategy call
  • Engage our consulting services
  • Download content or resources
  • Interact with our website, ads, or emails

We may also use trusted third-party tools (e.g. CRM systems, analytics platforms, advertising platforms) to support this process.

4. Why We Collect Your Information

We collect and use your information to:

  • Respond to your enquiries and provide recommendations
  • Deliver marketing and business consulting services
  • Improve our strategies, content, and user experience
  • Run and optimise advertising campaigns
  • Share insights, updates, or offers (only where relevant or consented)

We do not collect unnecessary data, and we do not use your information outside of legitimate business purposes.

5. How Your Information Is Used (Trust & Transparency)

Your information is used to help us:

  • Understand your business and goals
  • Provide tailored, strategic advice
  • Deliver measurable outcomes

We believe in data minimisation and purpose-driven use, not excessive data collection.

6. Disclosure of Personal Information

We only share your information where it is necessary to deliver our services or operate our business effectively.

This may include:

  • Secure CRM and email marketing platforms
  • Advertising platforms (e.g. Meta, Google)
  • Technology providers supporting our operations

We do not sell, rent, or trade your personal information—ever.

7. Overseas Data Handling

Some of the platforms we use to deliver high-quality services (such as CRM systems and advertising platforms) may store data outside Australia.

By engaging with us, you acknowledge and consent to this where applicable. We only work with reputable providers that meet industry security standards.

8. Data Security

We take reasonable steps to protect your personal information from:

  • Unauthorised access
  • Misuse or loss
  • Modification or disclosure

While no system is completely secure, we use trusted, industry-standard tools and processes to safeguard your data.

9. Your Control (Access & Correction)

You remain in control of your personal information.

You may request to:

  • Access the information we hold about you
  • Correct inaccurate or outdated information
  • Have your data removed where appropriate

Simply contact us using the details below.

10. Cookies & Tracking (Used Responsibly)

We use cookies and tracking technologies to:

  • Improve your website experience
  • Understand how visitors use our site
  • Deliver more relevant advertising

This helps us optimise performance—just like we do for our clients.

You can manage or disable cookies through your browser settings at any time.

11. Marketing Communications (No Spam Approach)

We only send marketing communications where:

  • You have opted in
  • It is reasonably expected based on your interaction with us

You can unsubscribe at any time—no friction, no pressure.

12. Complaints & Accountability

If you have concerns about how your information is handled, we encourage you to contact us directly so we can resolve the issue promptly.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements.

The latest version will always be available on our website.

14. Contact Us

SPY Marketing

0439939916
www.spy-marketing.com.au